Alberto Pardo

Project Manager

Email:

pardoassistant@gmail.com

Address:

Texas, USA

Date of Birth:

May, 5th 1986

A Bit About Me

My journey in project management began when I joined Southwest Key Programs as a Youth Care Worker, caring for unaccompanied minors and ensuring they followed the daily schedule. My ability to connect with the kids and enforce rules effectively led to several promotions, eventually becoming a Trainer. In this role, I transitioned from direct care to educating others on best practices, establishing myself as a leader and a go-to resource for colleagues.

Seeking new challenges, I took the opportunity to lead a local startup specializing in water softeners, Magik Solutions. Leveraging my training experience, I coached new salespeople in techniques, customer service, and personal development. After a successful year, during which I helped improve the company's portfolio and expand the workforce, I founded my own business, Watermount LLC. Starting from a garage, we quickly grew profitable and moved into an office, expanding into B2B sales and securing high-profile clients like SpaceX.

After several years of running my own company, I am now eager to pursue my lifelong passion for video games. Since childhood, I have been fascinated by game development, reading about the industry in magazines dating back to the Super NES and N64 eras. With my extensive experience in project management, team leadership, and business development, I am confident in my ability to contribute to and thrive in the video game industry, helping studios achieve their goals and creating memorable gaming experiences.

Work Experience

February 2021 - April 2024

March 2020 - February 2021

March 2017 - March 2020

Clerical – As CFO/owner, I led day-to-day operations of multiple departments, including payroll, accounting, inventory, and liaising with our financing bank and Suppliers. I Handled acquisitions and portfolio expansion, and was responsible for processing new employee packets and answering phones. I headed 6 departments, ensuring their successful operation and profitability.

Compiled necessary documentation, confirming proper organization for trips. Used various computer software and online databases to book travel services for Corporate Members and Employees/Contractors.

Managerial – As Manager, I instructed new employees, upper management, and sales personnel on door-to-door sales techniques and customer relationship building. I coached teams ranging from 3 to over 10, building a strong foundatio of skills that allowed trainees to develop effective selling techniques and excel in their roles.

Clerical – As a manager, I oversaw day-to-day operations, including answering phone calls, printing applications, filingcustomer agreements and employee documentation, and tracking sales. Additionally, I guided a team of over 10employees to ensure efficient and effective performance.

Managerial – During my tenure, I developed 8+ salesmen and managed 150+ customer accounts, overseeing CRM, ISPC, and third-party accounts such as Liquid Soaps and Service Fusion. I organized sales documentation, social media accounts, and was the POC for customer service for both Texas and Louisiana offices. I conducted training on product knowledge and bank financing, and developed payroll and accounting formulas using Excel.

Sales –In my role, I was responsible for conducting door-to-door lead generation, social media marketing, referral programs, and sales demonstrations. I'm proud to say that I closed over 85% of my sales demonstrations and was able to land a lead at least 65% of the time while door knocking.

Trained up to 50 staff daily for an organization of 3000+ employees in various policies and procedures enforced byboth the Office of Refugee and Resettlement (ORR) and state licensing, as well as in-house policies from SWK.

I held 8+ different certifications for instruction, such as CPR, CPI, FEMA Active Shooter, QPR, Mental Health First Aid, and Verbal Judo. I trained everyone from entry-level staff to program directors.

Responsible for enforcing the policies and procedures when conducting observations and walk-throughs of the facility,including required intervention, whether physical or verbal. We conducted reports on staff training and met deadlines for over 3000 employees.